Get Some Tech Help
Get Some Tech Help
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Avoid taking a day off from work or school.

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Save on the costs of traveling into Boston and paying for parking.

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Receive personalized and convenient care from the MGH staff you know.

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Complete your visit from the comfort of your home, work or any other private location!

FAQs

  1. What devices can I use to connect with my clinician?

    You can use most computers [Windows or Mac] and mobile devices with a webcam and microphone.

  2. Is the connection between myself and my clinician secure and private?

    Yes, just like a regular doctor's appointment, your virtual visit is entirely private and confidential. Virtual visits are never recorded or shared. However, it is very important that you conduct your visits in a private location!

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Tips & Best Practices

  • Always be in full view of the camera
  • Talk in a clear manner and avoid talking over each other
  • Avoid backlighting
  • Be in a quiet place
  • Turn off unnecessary programs on your device
  • If possible, use a wired network connection

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