The MGH Virtual Visit Program will allow you to meet with your care provider through videochat on a computer or mobile device. It is the same world-class MGH care from the comfort of your home, the convenience of work, or from any other private location.
We are in the process of expanding our Virtual Visit program. Contact your provider to find out if they are participating!
Of course! You and your clinician will develop a plan of care that will work for both of you.
Yes, you can conduct these visits from your workplace, but you should check with your IT department about any firewall/network restrictions. You also should confirm that you have a reliable internet/Wi-Fi connection from your workplace location.
Please check with your MGH provider to find out if they are offering Virtual Visits.
You will be responsible for your co-pay or deductible for all virtual visits. If the services are not covered by your insurance, you will be billed for the visit just as you would for an in-person visit. We always recommend that you check with your insurer to confirm your cost prior to a visit. Please contact the MGH billing office at 617-726-3884 for any additional information.
Following your virtual visit, you will receive a bill by mail or electronically via Patient Gateway if you are enrolled. You may pay by phone, mail, or electronically through Patient Gateway. All major credit cards and personal checks are accepted.
Most patient payments or co-pays for medical services are eligible expenses for most HSAs or FSAs. However, we recommend that you check with your employer or health insurance company to confirm.
Please contact the MGH billing office at 617-726-3884 if you believe you have received a bill in error.
Yes, just like a regular doctor’s appointment, your virtual visit is entirely private and confidential. Virtual visits are never recorded or shared. However, it is very important that you conduct your visits in a private, secure location.
A few minutes before your scheduled visit, log in, hit the button to start your appointment, and that’s it! Your care provider will meet with you shortly.
Depending on your device, there may be physical buttons you can use to adjust the volume, an icon on the desktop of your computer, or it can be raised or lowered in the virtual visit once you are connected with your provider.