The MGH Virtual Visit Program will allow you to meet with your care provider through videochat on a computer or mobile device. It is the same world-class MGH care from the comfort of your home, the convenience of work, or from any other private location.
We are in the process of expanding our Virtual Visit program. Contact your provider to find out if they are participating!
Of course! You and your clinician will develop a plan of care that will work for both of you.
Yes, you can conduct these visits from your workplace, but you should check with your IT department about any firewall/network restrictions. You also should confirm that you have a reliable internet/Wi-Fi connection from your workplace location.
Currently, only select providers are conducting virtual visits. Please check with your MGH provider to find out if they are participating in the Virtual Visit program.
Depending on your insurance coverage, you will be charged your usual co-pay/deductible or you will be charged a MGH telehealth patient fee for each virtual visit. Patients with Medicaid, AllWays Health Partners - My Care Family, Workman's Compensation, and Health Safety Net as a primary insurance will not be responsible for any fees. Please contact the MGH billing office at 617-726-3884 for any additional information.
If you cancel your virtual visit or end up completing your visit with your clinician by phone due to the technical challenges, you will not be charged.
Following your virtual visit, you will receive a bill by mail or electronically via Patient Gateway if you are enrolled. You may pay by phone, mail, or electronically through Patient Gateway. All major credit cards and personal checks are accepted.
Most patient payments or co-pays for medical services are eligible expenses for most HSAs or FSAs. However, we recommend that you check with your employer or health insurance company to confirm.
Please contact the MGH billing office at 617-726-3884 if you believe you have received a bill in error.
Yes, just like a regular doctor’s appointment, your virtual visit is entirely private and confidential. Virtual visits are never recorded or shared. However, it is very important that you conduct your visits in a private, secure location.
We cannot guarantee those programs are secure enough for a visit with your provider. Partners and MGH use the most advanced and secure videoconferencing software that will protect your visit from being hacked or intercepted.
A few minutes before your scheduled visit, log in, hit the button to start your appointment, and that’s it! Your care provider will meet with you shortly.
Depending on your device, there may be physical buttons you can use to adjust the volume, an icon on the desktop of your computer, or it can be raised or lowered in the virtual visit once you are connected with your provider.